Shipping & Refunds

SHIPPING

How do you ship?
We use UPS Ground, Priority Mail, and First Class Mail (if applicable). We ship all packages within 1-2 business days of receiving the order. You will receive an email notification with tracking information* once your order has shipped.
*Note: tracking not available for First Class Mail

Do you ship to P.O. Boxes?
Yes, and use either Priority Mail or First Class Mail.

Do you ship internationally?
At this time we only ship within the United States. For those outside of the US, please feel free to contact us with your shipping address and order details (items requested), and we will get back to you with an estimated shipping quote.

What if I want to order a gift for someone else?
The online store will walk you through the process, and you can even include a message to the receiver.

RETURNS
What if an item in my package broke during shipping?
Please let us know within a week of receiving the shipment, and email a photo of the broken item(s). We will try to replace the broken item if possible. Some hand-crafted items are one-of-a-kinds; in this case we can discuss your options which may include choosing another item of equal value, refunding you the cost of the item, or requesting the artist make another, like item.

What if I changed my mind and want to return what I ordered?
You may do so within a month of receiving your order. The Guild will issue you a refund check for the items returned. If you’d like to exchange the item for something else a shipping fee will apply—please call or email us for details.

If you don’t see an answer to your question here, feel free to contact us Monday-Saturday, 10am-6pm EST. We can be reached by phone or email, and are always happy to answer your questions.