UPDATE: The Folk Art Center will be open at 9am on 9/18 to return to regular hours. Moses Cone Manor is on standby for opening.

Privacy Policy

Southernhighlandcraftguild.org is the web site of Southern Highland Handicraft Guild, Inc.
Our postal address is PO Box 9545 Asheville, North Carolina 28815.
You can reach us via email at info@craftguild.org or by telephone at 828-523-4110.

Information Collection
Southern Highland Craft Guild is committed to protecting your privacy. With an e-Commerce platform on the website, the we collect personal information, such as your e-mail address, name, home or work address or telephone number. This information is used solely for the purpose of billing and shipping your online purchases. We do not collect any information about your computer hardware and software. We encourage you to review the privacy statements of websites you choose to link to from Southern Highland Craft Guild so that you can understand the collection, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the Southern Highland Craft Guild site.

How We Use This Information
Southern Highland Craft Guild and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that we may also use personal information to inform you of other products or services available from Southern Highland Craft Guild. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Southern Highland Craft Guild does not sell, rent or lease its customer lists to third parties. We may contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. Those companiesare only provided the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Southern Highland Craft Guild may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served onSouthern Highland Craft Guild or the site; (b) protect and defend the rights or property of Southern Highland Craft Guild including its web site; or (c) act under exigent circumstances to protect the personal safety of users ofSouthern Highland Craft Guild or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which Southern Highland Craft Guild or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Southern Highland Craft Guild abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data.

Control Your Information

Southern Highland Craft Guild offers its customers the option for the collection, use and sharing of personal information. Notify us of your preferences by emailing info@craftguild.org. To stop the delivery of future promotional e-mail from Southern Highland Craft Guild, respond directly to any email you receive.

We are committed to protecting the security of your personal information. Southern Highland Craft Guild uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through encryption throughout.

Notice Of Changes
At some point in the future, Southern Highland Craft Guild may choose to use customer information for new, unforeseen purposes not previously disclosed in our privacy notice. If our practices change, we will post the updated policy changes to our website to notify you. If you are concerned about how your information is used, you should check back at our website periodically.